Frequently Asked Questions
Many questions you might have regarding SurferLiving's services and community will likely be discussed in our FAQ. If you can't find the answer you're looking for feel free to contact us with the info below.
LIVE CHAT SUPPORT HOURS
[Time Zone] [Hours]
Honolulu Monday - Thursday 10am - 8pm, Friday 10am-3pm
San Diego Monday - Thursday 12pm - 8pm, Friday 12pm-5pm
Sydney Monday - Friday 9am - 5pm, Saturday 9am - 12pm
TRAVELERS
Whether you need help making a reservation, researching air/ hotel/ car options or just looking for advice on the best places to travel, our Live Chat support is a great tool that you can use to get the answers you're looking for. Our friendly & knowledgeable 'Surf Travel Pros' love to chat about all things surf & travel, so please don't hesitate to click the "LETS SURF" button on our pop-up Chat Invitation window or by clicking the Live Help button on our customer service page.
Don't forget that you can also get the help you're looking for by emailing customer support at: info@surferliving.com or by using the contact form on our homepage, under "Contact Us".
BUSINESS OPERATORS
Vacation Rentals, Surf Camps, Surf Charters, Surf Guides and other business operators should contact us during the hours listed above, for all technical and business support. Of course, you can always access your business profile page(s) 24-hrs/ day.
Don't forget that you can also get the help you're looking for by emailing technical/ business support at: info@surferliving.com or by using the contact form on our homepage, under "Contact Us".
At SurferLiving.com we provide flight booking simply as a convenience to our customers. We never add fees to our flight prices and we make ZERO profit from flights, however, our airline partners do add a $10 fee which we are required to pass on. Often, our prices are still the lowest available anywhere, however, we always recommend that you compare our fares with other major travel sites as well as with the airlines directly and choose the flights that work best for you. Doing this will ensure that you always get the very best deal.
Searching for accommodation deals on SurferLiving.com is easy. We highly recommend using our Search Box, as this will allow you to generate search results for the exact time periods you're looking for. You can also click on any of the images on our homepage, which will either direct you to a specific listing or a full list of available accommodations by region. (Note: after clicking on images, make sure to use the "Change Date" boxes, especially if your dates are flexible, to search for even better deals.)
If you see a technical issue, site glitch or something else that you think we should know about, we'd appreciate hearing from you. Please send us an email describing the issue and the tech gurus at SurferLiving will get on it.
Currently we offer 4 convenient ways for you to contact us prior to booking.
1. Use our Live Chat Support service to instantly connect with a knowledgeable Surf Travel Pro. See LIVE CHAT SUPPORT HOURS (above).
2. Drop us an email.
3. Post your question on facebook (we don't mind if others see your question, in fact, it may even be helpful to our other facebook fans as well)
4. Mention or Direct Message us on twitter.
*NOTE: If you have an existing booking that you wish to inquire about, you may contact us 24 hours/ 7 days via the telephone and email contacts provided in your confirmation email.
If you've booked one of our many "real-time" travel products (using a "BOOK IT" button), you've also received a confirmation email. Access 24 hour support by using the customer support telephone and email contacts provided in your confirmation email or drop us a line at: info@surferliving.com.
If you've booked accommodations with one of our advertisers (using an "Enquire" button), you would have booked your accommodations directly with them and you should contact them with any questions or concerns. If you've contacted one of our advertisers but still have an issue, feel free to email us at: info@surferliving.com and we'll be happy to assist you.
